I pride myself on having learned a few things about technology. I’ve had to. My husband is content to let someone else figure out all those details, they just frustrate him. So I have learned.
In November, I bought a new laptop. In January, I began having sound issues. Sometimes I would have sound, sometimes not. Now I am a music writer. No, I don’t write music, I write well with music playing in the background. So no sound on the laptop was a bad thing for me. I lived with it, off and on, for almost six weeks. But this week I decided I’d had enough; I was going to get this fixed.
I walked into the retail store where I bought it and declared my intention to leave my baby with them to fix. They stared at me blankly. Call the manufacturer first, it’s been less than a year. They gave me the number. I took it, forced myself to smile at them, and walked out the door huffing. I knew I’d go home and spend a good hour—at the very least—on the phone with tech support. I really didn’t have time for this.
I got home, gathered laptop and telephones around me (I never have a fully charged cordless phone), and dialed. Very quickly I was speaking with a live person. Amazing. Of course he asked for all the vital stats first. Then he declared that this computer hadn’t been registered; we’d have to do that first. Fine, I said. It took all of two minutes. Then we began on the problem.
I tried to tell him up front that I’d checked everything, but we had to start at the beginning anyway.
“Please click on the sound icon and check the volume settings.”
“They are ALL turned up.”
“And the mute box is not checked?”
I rolled my eyes. “No.” I knew that much. I’d told him so. I was ready to get to the hard stuff.
“Now look at the front of the laptop, near the headphone jack.”
I tipped the laptop up.
“Huh, there’s a little dial thing there.”
“That’s a volume control as well.”
“You’re kidding.” I ran my thumb along the small wheel and opened itunes. Low and behold, I heard music, loud.
I guess I kept spinning that wheel without realizing it, turning the volume up and down and off. I was glad he couldn’t see me blush over the phone.
“It works,” I told him.
“Are you sure,” he asked.
Once again the Proverbs prove true—pride goes before a fall. Next time I’ll claim my stupidity right up front.